Written By
Jon Mailer
CEO & Founder – PROTRADE United
Written By
Jon Mailer
CEO & Founder – PROTRADE United
Some of you may be familiar with the term exit interview. This is when you sit down, have a conversation with a team member who has chosen to leave your organisation and ask them a few questions about how the business could improve. I’m not a big fan of this strategy. If someone has chosen to leave, there is perhaps one question I ask them; “What would have you stay?”
Salmon Plumbing Team.
Salmon Plumbing Team.
However, most of the time it’s a great separation. They go their way, and you get an opportunity to hire someone else. I believe the most important questions to be asking your team right now is what we call the “Stay Interview”.
What I mean by this is, instead of an exit interview, ask them a series of questions that will ideally have them stay. Put yourself in an employee’s position. Although it is rare in the trade/construction industry for employers to sit down with employees and ask the following questions, it can be incredibly powerful.
Firstly, you are allocating time to spend with this team player. They will feel acknowledged. Now listen and pay attention to how they respond to the following questions, in no particular order:
1. What do you need to do your best work?
2. What is most important to you in your career/life?
3. What would make this your greatest job ever?
4. What’s one thing that you think could make this company even better than it is right now?
5. What is one personal goal that you’d like to accomplish over the next 6 to 12 months, and how can I, or how can we as a company, help you fulfill on this?
Written By
Jon Mailer
CEO & Founder – PROTRADE United
Australia and New Zealand’s #1 Business Coaching and Advisory Organisation, dedicated to the Trades and Construction Industry. With over 20 years of practical experience, we have a proven track record of helping more than 3900 business owners gain greater clarity, consistency and choice.
Australia and New Zealand’s #1 Business Coaching and Advisory Organisation, dedicated to the Trades and Construction Industry. With over 20 years of practical experience, we have a proven track record of helping more than 3900 business owners gain greater clarity, consistency and choice.
In our current environment, retaining your key people is more important than who you are hiring moving forward. This is because, the things you put in place to keep your best people, are the very things that are important when promoting to attract great people moving forward.
So, my suggestion to you, is over the next 30 days: sit down with all your key people, depending on the size of your team, ask the questions above and listen to the end. Then act and do what you can to support your people, to show up, to do their best work, and win in their roles.
If you would like support in retaining your best people in your business, please chat with one of the team at PROTRADE United.
In our current environment, retaining your key people is more important than who you are hiring moving forward. This is because, the things you put in place to keep your best people, are the very things that are important when promoting to attract great people moving forward.
So, my suggestion to you, is over the next 30 days: sit down with all your key people, depending on the size of your team, ask the questions above and listen to the end. Then act and do what you can to support your people, to show up, to do their best work, and win in their roles.
If you would like support in retaining your best people in your business, please chat with one of the team at PROTRADE United.
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