As a business owner, it’s essential to understand that delays in projects or jobs are inevitable. The key to maintaining strong relationships with your customers during these delays lies in effective communication. In this blog post, we will explore some tips on how to communicate delays with customers effectively and keep their relationship at the same time.
The first step to handling delays successfully is to manage customer expectations right from the start. Be open and transparent about the possibility of delays and initiate a conversation with your customers about how you plan to communicate and address these issues if they arise. It could be delays with materials, contractors’ availability, or the need to rework the site. Setting the expectations early is important as you can avoid disappointing conversations later.
Secondly, when it comes to communicating delays, using a structured conversation approach like the GROW model can be incredibly effective. While the GROW model is a simple guideline, it’s essential to tailor your approach based on your industry whether it’s in residential, commercial, or industrial projects. Be prepared to address potential damages associated with delays in certain industries.