Resource Centre

Access short articles on the latest business trends and news here. This is your most up-to-date resource for relevant business information.

4 Simple Time Management Tips to Get More Done

Even if you have only been in business for 5 minutes, you know that there are a million hats that need to be worn… And that’s just on Monday morning. If the words… “How do I get everything done?” has come out of your mouth, this article is for you. Here are four simple tips […]

Always be recruiting; even when you aren’t hiring

With the unemployment rate hovering around the 6% mark, it’s clear that there are candidates out there, actively looking for work. However, speak to any business looking for quality employees and they’ll tell a different story – that good people are hard to find, and the skills shortage we’ve been hearing about for years is […]

How to confidently deal with price conscious customers

One of the biggest challenges for trades business owners, is knowing how to manage the price-conscious customer who may be ‘shopping around’ for the cheapest option. Not all potential customers fit into this bracket (and ideally, this is not the type of customer you want to attract and work for consistently), however you may come […]

Encouraging Times Ahead for Trades Businesses

  There is no questioning that the months leading up to the election created a swarm of uncertainty. Many in the market, reflected on a decrease and reluctance with consumer spending. Also, major critical business decisions, such as hiring and investment opportunities, have been stunted with delays. The recent boom in the construction industry did […]

6 Easy Steps to Create Systems in Your Business

A large part of business success is being able to manage high levels of activity on a daily basis with consistency and efficiency whilst maintaining quality standards. As the owner of the business, you may feel it is all on your shoulders to keep every aspect of the business running smoothly, to a point that […]

Managing Your Business in an Economic Slowdown

If you pay attention to current media and economic commentaries, you will hear opinions of a slowdown or correction in the economy, particularly within construction and related trades. Have you prepared yourself for this correction after four years of continuous double-digit growth? The reality is, those in business for over 20 years will recognise that […]

5 Must-Have Apps for the Trade Professional on the Road

With the speed at which business is moving, the office and business setup of the past is being transcended by the use of technology. Today, you can use software applications to assist you by enhancing communication with your team, clients and suppliers. This allows you to: Close more business, faster Enhance the customer experience Reduce […]

Holding your Customers, Team and Suppliers Accountable

I find it interesting to see the number of people who blame their suppliers, their employees, and even their clients when things go wrong in their business, jobs run behind schedule or when tasks simply don’t get handled at all. Perhaps a client or customer has not paid you for a service you have provided, […]

Stand Out From the Competition in 2019

Stand Out From the Competition in 2019 Why should customers buy from you rather than your competitors, doing it themselves or doing nothing at all? Before you can answer this you need to know your competitors (find your competitor analysis template here). How do you compare? What makes you more unique, more valuable, and more […]

Increase your Prices

How to Create a Solid Team Culture

How to Manage Tough Conversations On-site

3 Keys to Holding Productive Meetings

How to Develop Great Leaders

How to Train a Dolphin (and Your Team)…

Have you ever wondered how the dolphin trainers at Sea World get a dolphin to jump 6 metres out of the water and perform tricks? They get the dolphin to go over a rope, further out of the water than most of us can imagine. This is a great challenge – as great as the […]

Productivity Hack – What is Evernote and Do I Need It?

If you have been following the articles from PROTRADE United, you may realise by now that we are massively committed to making your life easier and, at the same time, want you to be as productive and profitable as possible. So, in this article I thought I would do a quick product review of arguably […]

How to Reduce Your Payroll and Increase Your Profits at the Same Time

All too often I see hardworking business owners almost held to ransom by certain employees that are infecting the team with bad attitudes and behaviour. This not only reduces morale, it impacts productivity and also bleeds valuable profits. You know the type of person I am talking about. This employee is adequately skilled, in some […]

The Biggest Mistake Many Trade & Construction Business Owners Will Make in 2018

Setting goals and objectives is a great start, however as a business owner, there is one vital piece of the puzzle that could be missing. Unless you use this tool, it is easy for weeks, months, and possibly the whole year to go by without truly having the rubber meet the road. The Mistake… You […]

10 Ways to Create a Culture of Innovation

In order to compete effectively in your marketplace, you must look for new and better ways to accomplish your objectives. Seek creative methods to delight your customers and find innovative strategies for getting more done with fewer resources. With things changing as rapidly as they are, doing things the old way won’t be profitable for […]

7 Warning Signs You Have a Difficult Customer

If you have been in business for a while, you may have unfortunately had to deal with a difficult customer that refuses to pay, drags the job out so that it eventually becomes unprofitable, or keeps you up at night because of the way they behave and treat you personally. Every trade or construction business […]

How Can Employers Manage Consistent Lateness of Employees?

How Can Employers Manage Consistent Lateness of Employees? Employers are not always confident on what should be the right process when dealing with late employees; luckily there is an approved example. The employer’s approach in dealing with an employee’s lateness in Todd Allan Rooney v Pickles Auctions [2016] FWC 858 was said to be “commendable” by the Fair […]

7 Unexpected Ways to Differentiate from the Competition

7 Unexpected Ways to Differentiate from the Competition Some may feel that we have to do the big things in business in order to stand out from the crowd; to make a difference. However, in my experience I have found that it is the little things that we do on a consistent basis that are […]

5 Obstacles to Overcome in 2018

5 Obstacles to Overcome in 2018 The best intentions of a successful year in business can come undone for a number of different reasons. Now that you have settled back into the swing of things after the holiday break, you should be focusing on what you intend to achieve for 2018. This year, ensure you […]

Stand Out From the Competition in 2018

Stand Out From the Competition in 2018 Why should customers buy from you rather than your competitors, doing it themselves or doing nothing at all? Before you can answer this you need to know your competitors (find your competitor analysis template here). How do you compare? What makes you more unique, more valuable, and more […]

If Business Is a Game – Are You Winning?

If Business Is a Game – Are You Winning? As the calendar year comes to a close, many businesses are looking to just survive the Christmas rush and get through to the downtime usually associated with the holiday period. World class businesses not only manage their time and energy through to the break effectively, they […]

Is It a People Problem Or a Missing System?

Is It a People Problem Or a Missing System? Whenever there is a breakdown in a business, it’s really important to identify where the key missing link lies. Many times a breakdown is blamed on an individual or group of employees, yet there wasn’t a process or system developed to provide a consistent successful outcome in […]

4 Quick Tips To Get Paid Promptly

4 Quick Tips To Get Paid Promptly As a small to medium business, managing your debtors is critical.  To continually receive payment for services/ products upfront would be ideal, this unfortunately is not always practical especially with business to business transactions. Unpaid debts can have a huge effect on your cash flow and can interrupt […]

The Four Quadrants of Time Management

The Four Quadrants of Time Management Many people spend their days in a frenzy of activity, but achieve very little because they are not concentrating on the right tasks. You can be extremely busy, but achieve very little. Efficiency is necessary so that tasks are completed within time frames however, ensure that the tasks you […]

Time Audit

Time Audit A time audit is perfect for the business owner who doesn’t know where the day or week has gone.  Download and complete while paying careful attention to how long each task takes.  Use this data to identify areas that can be improved.  For example, do you spend hours each week completing quotes?  Target the most […]

The difference between ‘gross margin’ and ‘mark-up’

The difference between gross margin and mark-up A mistake in the use of these terms can lead to price setting that is substantially too high or low, resulting in lost sales or lost profits, respectively. The difference between margin and mark-up is that margin is sales minus the cost of goods sold, while mark-up is […]

7 Steps to a SUCCESSFUL BUSINESS STRATEGY

7 Steps to a SUCCESSFUL BUSINESS STRATEGY What do I want to achieve for the year ahead? At the end of the next 12 months – some will have achieved, unfortunately many will have not. What is the difference? Is it technical skill? Probably not. Is it due to laziness? Nope. Most business owners work […]

8 Simple but Effective Tips to Improve your Cash Flow

8 Simple but Effective Tips to Improve your Cash Flow The customers who owe you money are more important than those who don’t! It’s much easier to ensure customers pay invoices promptly then it is to attract new business and make a sale.  With this in mind, implement these 8 tips to ensure you are […]

How to Calculate your Financial Break-even Point

How to Calculate your Financial Break-even Point Many business owners do not understand the importance of the break-even point and how it can be calculated. The break-even point is the point at which the business covers its costs and thus breaks even. This allows you to discover exactly how much you must sell at the […]

9 Quick Tips for Controlling Expenses

9 Quick Tips for Controlling Expenses One of the key challenges for a business of any size, is controlling expenses Here are a few useful tips that can help keep expenses down: 1. Have a clear strategy: If you are clear about the direction you want your business to take you will also have a clear […]

Providing Feedback to Your Team

Providing Feedback to Your Team There are many different approaches to providing feedback. At one end of the spectrum are those people who never compliment and only offer feedback when there is something that needs correcting. At the other end of the spectrum are those who sugar-coat the feedback to such a degree that the […]

How to Identify the Future Team Leaders in Your Business

How to Identify the Future Team Leaders in Your Business Promoting from within your team can save you time and money, however moving a team player up to a supervisory position shouldn’t simply start with who wants it more, or who has been on your team the longest; you must also consider who would make […]

Maintain the Competitive Edge When Quoting

Maintain the Competitive Edge When Quoting When you’re quoting and quoting and quoting, after a while you can have the experience of just going through the motions. You may even find yourself losing enthusiasm and trying to win new work feels like a pain in the bum! There is a common pitfall when this takes […]

How to Attract and Convert Quality Leads

How to Attract and Convert Quality Leads What does your value proposition tell future customers? It’s important to begin by observing that your brand and your value proposition are very tightly related. In other words: your brand (logo, designs, language choice etc) expresses indicators about your business and what customers should expect from you. If […]

Personalised Proposals to Win More Business

Personalise your Proposals to Win More Business Closing a quote/proposal is much easier when you present your prospect with a professional proposal instead of a run-of-the-mill quote. First, if you are using straight quotes for larger potential clients – stop it. Don’t only use those automated quotation forms or programs. Instead, create value-packed proposals. Invest […]

How to Win More Business in 2017

How to Win More Business in 2017 With a new year just kicking off, business owners are excited by the prospect of what 2017 has in store. Hopefully, you will have set some time aside by now and created your financial goals. Regardless of what industry you’re in, if you are looking to turn a […]

10 Steps to becoming a great leader

10 Steps to becoming a great leader “Do as I say, not as I do” may yield results from your team, but it won’t necessarily create long term commitment from your staff or a positive work environment where your people go the extra mile for the success of the business. Being a leader instead of […]

The Best Way to Motivate Your Employees

The Best Way to Motivate Your Employees There are three main ways to motivate your employees. They are fear, incentives and growth. Let’s take a look at each one. 1. Fear This is not good. Number one, it isn’t right, and number two, it doesn’t work well in the long run and isn’t good for the […]

The #1 Staff Retention Tool

The #1 Staff Retention Tool Firstly – the word ‘staff’ – is now banned. Yes, I did use it in the headline – only because that this term that most people can relate to. The reality is your staff members are part of your team; and therefore need to be referred to as ‘team players’. […]

Is Your Team Following The Rules Of Play?

Is Your Team Following The Rules Of Play? “Ignore it and it will go away” is a tact that far too many employers take when it comes to behavioral and performance issues within their team and balk at the idea of disciplining team players, which can often lead to a hostile work environment. Discipline should […]

5 Strategies to Manage Your Energy

5 Strategies to Manage Your Energy The concept ‘time management’ is infamous in the business world. We all want the secret to mastering time, but the reality is we have no control over it. Even the best workers are limited to 24 hours a day. What we can control is our energy and how we […]

Auditing the Investment of your Time

As a business owner it is imperative that you are prudent with you how you invest your time and energy. With the complexity of business and the number of distractions around us ever increasing, it is more important than ever to discern what is most important and what is least important. In coaching business owners […]

4 Simple Time Management Tips

Even if you have only been in business for 5 minutes, you know there are a million hats that need to be worn… And that’s just on a Monday morning.  If you have ever thought to yourself…“How do I get everything done?”, then this article is for you. Here are 4 simple tips to mastering the […]

3 Productivity Hacks That Will Save You Time

Time is of the essence, so here are three productivity hacks that most people haven’t considered or maybe take for granted. Hack – #1 Take regular breaks Yes, it sounds counter-intuitive, but working longer hours does not always mean you are getting more done. If you have ever stared blankly at a computer screen for […]

9 Tips to Fight a Productivity Recession

With the holiday season fast approaching, productivity may start to decrease if you don’t put a plan in place now- think prevention, not solution. Here, we’ve taken the best ideas and tips from business blogs to give you our 9 favourite ideas for boosting productivity in the workplace. Count Your Steps Consider your business layout… […]

Avoid Procrastination and Increase Productivity

Avoid Procrastination and Increase Productivity Procrastination is one of the biggest challenges business owners and teams face when it comes to Productivity. Thinking about doing something and planning to do it are fine, but what if we fail to move ahead? Procrastinating the unimportant items in our day can be useful, but when we start […]

Prioritise Tasks and Improve Productivity

Prioritise Tasks and Improve Productivity One of the biggest challenges business owners face is how to increase productivity. How can we continue doing the same work, but do more of it, and keep it to the same high standard? We often hear people say they’re are not managing as well as they know they can, […]

Clarity of expectations: The first step towards high performance and productivity.

Clarity of expectations: The first step towards high performance and productivity As business owners we want and expect our team to perform at high level and when they don’t, it’s easy to look to them for the explanation. Please explain… Of course there are going to be times when circumstances are to blame and your […]

How To Attract Great People To Join Your Business

How To Attract Great People To Join Your Business When hiring new staff, it is important that you find someone who is the right fit for the team. You know the kind of employee you want, someone who is reliable, loyal, professional and hard working. So how do you find your ideal candidate when other […]

Injecting Innovation into Your Business

Injecting Innovation into Your Business As a business owner, do not under estimate the importance of being creative and injecting innovation into your business. The biggest question however is how to actually implement innovation in business? Start by asking this question… “How do we do it better?” There are different kinds of innovation which exist in […]

Successful Meetings – The Key Ingredient for Getting Things Done!

Successful Meetings – The Key Ingredient for Getting Things Done! For a professional football team to succeed, it needs a rhythm of communication to ensure all players are focused, aligned, and are working towards a common goal. Your business should be no different. Often, as a part of a professional football match, there is a […]

Being Proactive Means More Confidence and Control

Being Proactive Means More Confidence and Control I’m going to start this article with a bold statement. Here it is… Your access to achieving long term and sustainable success in business, will largely be determined by your ability to remain proactive. WOW… Ok so that was a mouth full. What does it mean? Well, it […]

The Five Dysfunctions of a Team

The Five Dysfunctions of a Team Developing a cohesive team is a critical component to building a healthy business. Where only 1 or a few people on the team are engaging in personal and professional development, implementing new ideas, systems, etc., can become a struggle as those not pursuing growth can be disengaged and disinterested […]

Creating a Business Budget

Creating a Business Budget What is a budget? It is a plan to: 1. control your finances 2. enable you to make confident financial decisions and meet your objectives 3. ensure you have enough money for your future projects A budget outlines what you will spend your money on and how that spending will be […]

5 Tips to Improve Your Cash Flow

5 Tips to Improve Your Cash Flow While you want to be able to ensure you have cash in the bank to cover your day to day operations, a clear cash flow forecast will also allow you to look to the future. So what are your financial goals? Can you see how and when you […]

Business Tax Deduction Tips – Trade & Construction

Business Tax Deduction Tips – Trade & Construction These tips are simply a starting point for you to consider your options. You should speak to your financial advisor/accountant to find out if they are the right fit for your business. Prepay Expenses You have the option to prepay expenses to cover yourself for the next […]

Identifying Your Financial Goals

Identifying Your Financial Goals With new business opportunities a-plenty it is vital to be prepared. Why not hit the ground running with these tips for setting financial goals? Review the Previous Year This is the perfect time to reflect. Consider the challenges, changes and improvements you made throughout your business, and what you may face […]

Developing your Customer Avatar

Developing your Customer Avatar We’ve spoken about knowing your ideal customer and by now you may have a good idea of your target market; age range, economic status, etc, however there is still a vagueness here that may allow you to stray from your marketing objectives- you drew these lines for a reason, don’t colour […]

Customer Retention & Referrals

Customer Retention & Referrals Investing money in your marketing to bring in new customers is one thing, but are you utilising the client base you already have? Remember you have already laid the groundwork and overcome the toughest challenge; these customers already know you, like you (with hope) and have purchased from you. Using your […]

Ensure a Return on your Marketing Investment

Ensure a Return on your Marketing Investment Every lead you acquire in your business has a cost. As a small business owner you have 3 main resources with which to invest into attracting a new potential customer. These are: Money, Time and Energy If a marketing activity does not cost you much financially then usually […]

Sales & Quoting Process

Sales & Quoting Process There is no one way to design a sales/quoting process. There are many options, however considering that most businesses have no process at all, take on the one below as a starting point. The 8-step process below has proved to be successful in hundreds of businesses. You can then fine tune […]

Stand Out From the Competition

Stand Out From the Competition Why should customers buy from you rather than your competitors, doing it themselves or doing nothing at all? Before you can answer this you need to know your competitors (find your competitor analysis template here). How do you compare? What makes you more unique, more valuable, and more visible in […]

5 Simple Ways to Increase Sales

5 Simple Ways to Increasing Sales People buy from those that they like and trust. What makes a great communicator is their ability to bond with other people, build a strong rapport and create a level of trust in the relationship. Most often, you only have a short amount of time to build rapport and […]

Simple Low Cost Ways to Instantly Improve Your Brand

Simple Low Cost Ways to Instantly Improve Your Brand Your brand is so much more than just your logo; it is the key personality attributes of your business and is reflected in everything you and your team do. The perception that potential customers have of your business from the first point of contact will directly […]

Improve Efficiency Within Your Team

Improve Efficiency Within Your Team Without doubt one of the key areas in your business where you can increase efficiencies is with your team and their performance – both as individuals and as a team. Recent statistics show that most employees are only 69% efficient in their roles on a day to day basis. This […]

Implementing Time Management Strategies

Implementing Time Management Strategies Murphy’s Law: Anything that can go wrong will go wrong, and everything takes longer than you think it will. How often have you reached the end of the day and realised you have barely touched your to-do list (if at all)? Take a moment to reflect and write down how you […]

Top Trade & Construction Apps & Software

Top Trade & Construction Apps & Software Making the most of your time and energy has never been more important. By utilising a few key programs or apps, you can easily turn your smartphone or tablet into a remote office, increasing efficiency and keeping you on top of all aspects of your business. Here are […]

5 Habits to Double Your Personal Productivity

5 Habits to Double Your Personal Productivity I would like to share some rituals that I’ve used personally to do my best work and drive excellent results. Some of these rituals are a little strange, however they have also helped many clients at PROTRADE United multiply their personal productivity, grow their business wealth, positively influence […]

Hiring Quality Staff

How to Hire Quality Staff The reality is that it is becoming more and more difficult to find quality staff. Many employers are hiring in a hurry out of fear of being short-staffed, however, having the wrong person on the team can cause more challenges and cost more in the long term. Having a strong […]

Improving Leadership in the Workplace

Improving Leadership in the Workplace Your business isn’t run by business, its run by people, first and foremost by YOU! Whether you like it or not, believe it or not, you have created what’s around you. If your business is running exactly the way you like it, achieving the dream, growing, developing whatever your vision […]

Is Your Team Ready for Training?

Is Your Team Ready for Training? Having worked with hundreds of organisations over the last 13 years, what we have observed is that some people in the organisation are excited about the training, others are ho-hum – take it or leave it, and others rebel against any type of training. These differences can be broken […]

Improve Staff Retention By Reducing Your Payroll

Improve Staff Retention By Reducing Your Payroll All too often I see hardworking business owners almost held to ransom by certain employees. They infect the team with bad attitudes and behaviour creating a toxic workplace which, not only reduces morale, it also impacts productivity and profits fall through the floor. You know the type of […]

Build a Winning Team That Produces Profitable Work

How to Build a Winning Team That Produces Profitable Work Employing staff that are a great fit for your business can be a challenge, regardless of what industry you’re in. However building a great team is essential for continued (smooth) growth in a business. Having the right team impacts the bottom line more than people […]

Is Your Life on Track?

Truly happy and successful people live their life in total alignment between their values and their behaviour. Meaning that who we see them as on the outside is a TRUE reflection of who they are on the inside.

Improve Sales through Networking (that actually works!)

Networking is important in sales, however if you routinely return from a networking event with a pocketful of business cards that aren’t useful to you; you need to rethink your strategy.

How to Create a Flood of Customers

Customers usually increase as your business grows, so it is important to know how to maximise new customers and keep them satisfied and happy.

Building Strategic Partnerships

Strategic partnerships/alliances are critical elements to many business strategies. No business can do everything, so alliances become a powerful means of enriching the solutions and value you provide to your customers.

Your Name (required)

Your Email (required)

Phone

Subject

Your Message

NCB Member Login